chris thomas associates
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IMPLEMENTATION SUPPORT Typical maintenance consultancy support assignments are . . .
The general view is that industrial maintenance is in the process of ongoing change. The development trend for the future will include the following: Increase in computer based systems Greater emphasis on planning Simpler but higher client IQ organizations More sophisticated management methods A steady increase in contracted maintenance An increased management burden on contractors The integration of maintenance, operations and other groups This list is not exhaustive and does not apply to all areas of industry. In many cases companies will be pursuing different objectives which meet their own particular needs. In any case, a dynamic process of change is under way. cta has designed their services to meet these challenges. The main reason for this change process is the realization that maintenance is still a major opportunity for significant improvements particularly in the area of equipment reliability. Estimates of average cost reductions of 15% are commonly published. In some cases much higher savings are possible with the clear benefits of moving from reactive maintenance to a planned approach. Critical process industries will achieve higher contributions to profit, as they will benefit from less plant downtime. In most areas expenditure is clearly an investment and not a simple cost. In many cases a return on investment can be remarkably quick. TYPES OF SERVICE cta recognizes that all clients have different needs that are based on company policy, existing standards and particular plant problems. cta offers four basic levels of service, which are: Level 1 This is the entry level of service where cta will provide an audit, survey and report service. In this service cta associate(s) will visit the client site to discuss, review and audit client operations. The follow up report will identify and recommend areas for improvement by the client. This level would be supported by a 'Hotline' support service from cta offices. Level 2 This level extends the level 1 service to provide work programs, procedures, training and guidance manuals to assist the client staff in implementing their own new initiatives. This level would be supported by a 'Hotline' support service from cta office and periodic visits to site by cta associate(s) to audit progress and offer continued guidance would be an essential part of this level of service. Level 3 cta would provide a full time associate or small team to form part of the client integrated implementation team to actively assist in the development program. The procedures, manuals etc. described as part of the level 2 service could be prepared in cta offices or on site as required by the client. Level 4 cta would provide a full implementation task force under the responsibility of a cta senior associate. This team would assume full responsibility for completing the project. The client would provide a liaison and support engineer to work with the cta team leader. All documentation preparation and project control would be on site and the cta offices would be used as a support base for any procurement or technical support. |
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